Before Contacting Us
Your question might be answered below :)
Yes! If you placed the order in the last 5 hours, please reply with your full name, order number, and correct address. We will update it for you. If your order was already packaged or shipped (lookup tracking to see the status of your order), the address cannot be changed. Additional postage for a reshipment is not included.
If you need a reshipment, please submit the form below and include your new address and old order number. We will send a direct link for additional postage.
Before filing a claim with USPS, please confirm that the address input on your initial order was your correct shipping address. We are not responsible for an incorrect shipping address input by customers.
If the incorrect address was used on your order, please fill out the form below with the correct shipping address and order number and we will send you a link for additional postage payment.
If the correct address was already used on your order, there is a chance USPS sent a premature "delivered" notification. That being said, there is a chance it will show up 1-2 days after it says "delivered." In the case that it doesn’t, please file a claim with USPS directly.
Please let us know if they are unable to help you so we can further assist you.
Before filing a claim with USPS, please confirm that the address input on your initial order was your correct shipping address. We are not responsible for an incorrect shipping address input by customers.
If the incorrect address was used on your order, please fill out the form below. Please include your order number and the correct address and we will send you a link for additional postage payment.
If the correct address was used on your order, there is a chance USPS sent a premature "delivered" notification. That being said, there is a chance it will show up 1-2 days after it says "delivered." In the case that it doesn’t, please file a claim with USPS directly.
Please let us know if they are unable to help you so we can further assist you.
Please check your spam folder. If you do not find it, please fill out the form below and include your order number and we will resend the notification.
If you cannot find it in your spam, it likely did not go through (usually it's because the billing and shipping zip don't match).
The charge from the attempted order should disappear in 2-3 business days.
Please submit a contact form if you run into this issue again, and we assist you in manually placing an order.
The charge will disappear from your credit card in 1-2 business days if your order did not go through. If it doesn't, please email us after 1-2 business days if the charge does not get removed.
Yes! If your order has not been packaged and shipped it qualifies for cancellation. Please fill out the order form below and include the order number for the order(s) you wish to cancel.
We do not accept returns or refunds.
Please read our FAQs
We make these in single batches one at a time. That being said, there can't be one defective item in a batch of items that work. When a spicy approach doesn't work for someone, a more minty/menthol ingredient is the way to go.
We do not accept returns.
Please fill out the contact form below by including your order number and any other applicable information to help us assist you promptly and we will respond in 2-3 business days.
If your question/concern was listed above, please do not submit a contact form.